ISO/IEC 20000-1 : 2018

ISO/IEC 20000-1:2018 IT Service Management System

ISO/IEC 20000-1:2018 IT Service Management System: Enhance Performance and Reliability

The ISO/IEC 20000-1:2018 standard is the international standard for IT service management (ITSM), providing a comprehensive framework to optimize the quality, efficiency, and reliability of the IT services you deliver.

Why ISO/IEC 20000-1:2018 is Important for You:

• Improved Service Quality: Ensure that the IT services you provide meet the needs and expectations of your users, delivering high quality and reliability.
• Increased Efficiency: Optimize your processes, reduce costs, and increase the efficiency of your IT services.
• Risk Management: Identify and address risks associated with IT services, minimizing the likelihood of disruptions and data loss.
• Compliance: Ensure that your IT services meet legal and regulatory requirements, as well as industry best practices.
• Competitive Advantage: Stand out from the competition and attract customers and partners who seek reliable and effective IT services.

How We Help You Implement ISO/IEC 20000-1:2018:

1. Assessment of Existing Processes: We analyze your current IT service management processes and identify areas for improvement.
2. IT Service Management (ITSM) System Design: We develop a comprehensive ITSM that includes policies, procedures, tools, and technologies to manage IT services throughout their lifecycle.
3. Implementation and Training: We implement the ITSM and train your staff on the new procedures and tools.
4. Monitoring and Measurement: We monitor the performance of the ITSM and measure the effectiveness of IT services using key performance indicators (KPIs).
5. Continual Improvement: We identify improvement opportunities and support you in implementing corrective and preventive actions.
6. Certification (Optional): We prepare you for the optional ISO/IEC 20000-1:2018 certification by an accredited body, demonstrating your commitment to providing high-quality IT services.

We Are Your Partners in IT Service Management!

Our team has the experience and expertise to help you implement ISO/IEC 20000-1:2018 and optimize the IT services you deliver. Contact us today at +30 2105068689 or via email at This email address is being protected from spambots. You need JavaScript enabled to view it. to learn more and start your journey toward excellence in IT service management.

Invest in Your IT Services. Invest in ISO/IEC 20000-1:2018.